FAQs & Policies

POSTAGE 

Postage within NZ: We know a lot of big companies offer free shipping store wide but we believe every order should be packed as environmentally friendly as possible and as safe as possible. Unfortunately, this comes with a cost. We have tried our best to come up with a solution that is fair to you, our artists and the planet.

Within New Zealand all items over $150 are couriered free of charge. Orders under $150 incur a $7.50 courier charge. We aim to send out orders received the same day (within business hours) for delivery within 2-3 days of your order.

International Postage: We are happy to send items worldwide. Unframed and lighter works have a set price at the checkout. However if you prefer an exact quote or would like to purchase a larger work please email us the product you are interested in (using the share button below the product) and we will give you a quote within 24 hours - we prefer to do this over calculating the postage at the checkout as it ensures you get the most accurate price. 

Please note: Quirky Fox is not responsible for any duties or customs.

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RETURNS

Damaged Items: If your item(s) arrive damaged or there is a mistake with your order please contact us at 06 2786909 or email us at hello@quirkyfox.co.nz.

Change of Mind: If you are unhappy with your purchase or gift contact us at 06 2786909 or email us at hello@quirkyfox.co.nz within 14 days to arrange to return it for an exchange or store credit. Items must be undamaged and in their original condition. Unfortunately, we cannot accept returns on sale items or earrings. Shipping is non-refundable. We recommend using a tracked courier service to return items.

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PRIVACY POLICY

Quirky Fox collects a certain amount of information to ensure you receive your purchase, to obtain payment and to send emails letting you know the item is on its way.

We don't use your information for any other reason and we won't share it. Our one exception is our e-commerce service providers: they need access to the information to help process your order.

We have an optional newsletter you can sign up for and again we only use the information for what you provided it for: to send the odd email letting you know we have a new exhibition or collection of works in.

Our website uses cookies however you can change the setting on your computer to avoid this. It may mean some site areas might not work as expected.

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If you have any further questions please get in touch.